Effective Date: 8/1/2025

This Privacy Policy explains how Prime Bridge Solutions ("we," "our," or "us") collects, uses, and protects the personal information we handle on behalf of, and exclusively for our

clients and their customers.

1.  The Information We Collect

As a call center business, we primarily collect and process information as a service to our clients. This data may include:

  • Contact Information: Names, addresses, email addresses, and phone
  • Customer Service Records: Details of calls, chat transcripts, and email This includes the date, time, and content of interactions.
  • Call Recordings: We may record calls for quality assurance, training, and to maintain a record of our interactions with You will be notified if a call is being recorded.
  • Technical Information: This may include your IP address, browser type, and device information if you interact with our digital platforms (e.g., a web chat service).

2.  How We Use Information Collected

We use the information we collect for the following purposes:

  • To Provide Services: We use your information to answer your questions, resolve issues, and fulfill service requests on behalf of our
  • For Quality Assurance: Call recordings and other records are used to train our agents and to ensure we are providing the highest quality
  • To Improve Our Services: We may analyze aggregated and anonymized data to identify trends and improve the efficiency of our call center
  • As Required by Law: We may be required to disclose information to comply with legal obligations, such as a subpoena or court

3.  Sharing Your Information

We do not sell, rent, or trade your personal information. We only share information with third parties in the following circumstances:

  • With Our Clients: We share your information with the clients you are interacting For example, if you call us about your bank account, we will share the relevant information with the bank.
  • With Service Providers: We may use trusted third-party service providers to help us with our business, such as data storage or technical These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
  • For Legal Reasons: We may disclose your information to law enforcement or government authorities if required by

4.  How We Protect Your Information

We have implemented a variety of security measures to protect the personal information we handle. This includes:

  • Technical Safeguards: We use encryption, firewalls, and secure access controls to prevent unauthorized access to our
  • Physical Safeguards: Our offices and data centers are secured to prevent physical access by unauthorized individuals.
  • Organizational Safeguards: Our employees are trained on data protection and privacy best practices and are bound by confidentiality

5.  Your Rights and Choices

Depending on your location and the services we provide, you may have certain rights regarding your personal information. These may include the right to:

  • Access: Request a copy of the personal information we hold about
  • Correction: Ask us to correct any inaccurate information
  • Deletion: Request that we delete your personal information, subject to legal and contractual
  • Object: Object to the processing of your personal

To exercise these rights, please contact our Data Protection Officer at contactus@theprimebridgesolution.com

6.  Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this document will indicate when the policy was last revised. We encourage you to review this policy periodically.

7.  Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Prime Bridge Solutions

1465 Cadastral Zone A00 Abuja, Nigeria contactus@theprimebridgesolution.com